Version 2026-09-v1
Operator: Bugclue, C-126, Basement, Naraina Phase 1, New Delhi - 110028.
Prohibited conduct
No scams, fake identities, stolen media, misleading metrics, harassment, threats, doxxing, sexual exploitation, exploitation of minors, unlawful discrimination, illegal products or activities, intellectual-property infringement or misuse of personal information. Do not bypass contact unlocks, scrape restricted data, attack payment systems, gain unauthorised access or manipulate rewards, refunds or referrals.
Reporting and evidence
Use the report control where available. For campaigns, messages or other conduct without a report control, contact the grievance officer with the relevant URL or account, dates, a description and evidence you are entitled to share. Avoid sending passwords, verification codes or unnecessary sensitive information. For imminent danger, contact local emergency services; Castclue support is not an emergency service.
Review and enforcement
Castclue can review evidence, request clarification, remove content, restrict access or suspend accounts on reasonable grounds. Urgent protective action may precede a full review. We aim to explain decisions where lawful and safe and allow a challenge through the grievance channel. Deliberately false reports and retaliation are prohibited. Records may be preserved for justified investigations and legal requirements. Platform action is not a ruling on a private contract or a promise to recover money from another user.
Related policies and contact
- Terms of use (2026-09-v1)
- Creator terms (2026-09-v1)
- Brand and hiring terms (2026-09-v1)
- Privacy policy (2026-09-v1)
- Community and safety policy (2026-09-v1)
- Refunds and cancellations (2026-09-v1)
- Grievance and dispute process (2026-09-v1)
Current support and grievance contacts · Data deletion
Grievance contact at publication: Kshitij, support@castclue.com, C-126 Naraina Phase 1, New Delhi - 110028.