Terms of Use

Version 2026-09-v1

Operator: Bugclue, C-126, Basement, Naraina Phase 1, New Delhi - 110028.

The platform and your independent agreements

Castclue is a technology marketplace operated by the legal entity identified with this release. It helps creators and brands discover each other and use platform tools. Except for services expressly sold by Castclue, we are not a party to your campaign, engagement, employment, agency, partnership or barter agreement. Users independently agree the brief, fees, payment, deadlines, travel, revisions, cancellation and content usage rights.

Castclue does not employ or represent creators, hold creator-work payments in escrow, guarantee payment between users, guarantee a booking or response, or warrant another user’s identity, claims, conduct, performance or campaign results. These distinctions do not remove Castclue’s responsibilities for its own services or duties imposed by law.

Eligibility and accounts

You must be at least 18 and legally capable of contracting. A business representative must have authority to act for that business. Provide accurate information, protect your account and promptly report unauthorised use. Do not impersonate others, share or sell accounts, or create accounts to evade restrictions or obtain duplicate rewards.

Creator Terms or Brand Terms apply according to your role. The Community and Safety Policy and Refund Policy form part of these terms. The Privacy Policy explains data processing; acknowledging it is not consent to unrelated marketing.

Platform charges and credits

The purchase screen identifies the service, included benefits, price, GST treatment, total and renewal conditions. Coins are platform credits usable only for eligible Castclue services at the published Coin Value. They are not an investment or a promise of wages or income. Bought Coins cannot be transferred or withdrawn. Any separately enabled earned-credit payout programme has its own eligibility and published rules; no payout is promised where unavailable.

A contact unlock grants access to the disclosed contact information, not a booking, endorsement or guarantee of a reply. An existing unlock is not charged again while the service and relevant record remain available. Refunds and mandatory remedies are governed by the Refund Policy and applicable law. Changes to prices do not rewrite completed orders or invoices.

Content and limited platform permission

You retain your rights in content you provide. You warrant that you have permission to upload and display it and that it does not infringe another person’s intellectual-property, privacy or publicity rights. You grant a non-exclusive, royalty-free licence to host, resize, format and display that content as necessary to operate the profile, listing and services you request, including discovery within Castclue.

This operational licence is not permission to use your likeness in unrelated external advertisements. Separate promotional use requires the permission presented for that programme, such as a specific Create & Earn submission. Removing content ends future ordinary display, subject to backups, lawful preservation and rights already granted in a separately accepted licence.

Third-party services and AI

Meta and Instagram, payment providers, messaging providers, hosting and AI services operate independently. Their outages, policy or API changes, restrictions and data limitations can affect features. Castclue does not guarantee continuous third-party access, unchanged metrics or particular results. We remain responsible for obligations that law places on us.

Clue, Script Lab and other AI outputs can contain errors, omissions or material requiring permissions. Review facts, rights and suitability before use or publication. Outputs are assistance, not professional legal, financial, medical or employment advice and not a guarantee of originality, reach or earnings.

Reports, suspension and user disputes

Investigate a counterparty before accepting work or sending money. Castclue may review reports, preserve relevant evidence, remove content or restrict access on reasonable grounds involving fraud, safety, security, rights violations or legal requirements. Where appropriate we explain the action and provide an opportunity to challenge it, except where notice would compromise safety, an investigation or the law.

Platform moderation does not make Castclue a party to the underlying user dispute or a guarantor of its resolution. Do not treat this clause as a reason to avoid reporting misconduct. Remaining paid balances and cancellations are handled under the Refund Policy and applicable law, not automatically forfeited because a complaint exists.

Limits of liability and lawful remedies

To the extent permitted by applicable law, Castclue is not liable for indirect or consequential losses, lost profits or opportunities arising from independent user dealings or reliance on unverified user claims. Subject to the exceptions below, aggregate liability for a platform-service claim is limited to the amount that user paid Castclue for the service giving rise to the claim in the preceding three months.

Nothing excludes or limits liability or remedies that cannot lawfully be excluded or limited, including applicable consumer rights and responsibilities for Castclue’s own fraud or other non-excludable conduct. These terms do not create blanket immunity for Castclue or make users waive access to statutory complaint mechanisms.

To the extent permitted by law, you are responsible for reasonable, established third-party losses caused by your unlawful content, fraud, deliberate misuse of contact data or material breach of these terms. Any indemnity is limited to losses attributable to that conduct, not Castclue’s own wrongdoing. We will give reasonable notice, permit a reasonable opportunity to respond and not require an admission or settlement at your expense without an appropriate opportunity to participate.

Availability, changes and disputes

No service is guaranteed uninterrupted, error-free or immune to security incidents. Events beyond reasonable control may interrupt it; we will take reasonable steps to mitigate the impact and honour applicable remedies. Material changes to ongoing paid services require appropriate notice and treatment of unused benefits under applicable law.

Indian law governs, subject to mandatory rights applicable to you. Contact support or the grievance officer first where practicable; doing so is not a mandatory barrier to courts, consumer commissions or regulators. Competent forums retain the jurisdiction given by law. No compulsory arbitration or exclusive city-specific forum is imposed by this release.

Material policy amendments are published as a new version and require a fresh acceptance before continued account use. Earlier versions remain available. You may decline, stop using paid features and contact us about account closure, data requests and any applicable refund.

Related policies and contact

Current support and grievance contacts · Data deletion

Grievance contact at publication: Kshitij, support@castclue.com, C-126 Naraina Phase 1, New Delhi - 110028.