Version 2026-09-v1
Operator: Bugclue, C-126, Basement, Naraina Phase 1, New Delhi - 110028.
Who processes data and why
The Castclue operator identified with this release processes account and profile information to provide accounts, discovery, contact unlocks, purchases, support, moderation and security. We also process device/request logs, hashed authentication credentials, verification records, billing details, transaction records and the versioned acceptance evidence described below. Applicable processing grounds and statutory rights depend on the law and provisions in force.
Public profiles and private contacts
Profile fields and approved media intended for publication can be visible to visitors and search engines. Phone numbers and email addresses are not ordinary public profile fields; eligible users receive them through controlled contact unlocks. Once a recipient receives information, technical recall cannot be guaranteed. Misuse is prohibited and can be reported. Optional public report links can disclose connected analytics to anyone holding the link; use the sharing controls carefully.
Connected accounts, messages and AI
Google or Facebook sign-in supplies the identity fields and permissions authorised on the provider screen. Connecting Instagram can provide account, media, performance and aggregate-audience data allowed by Meta. Enabled comment and messaging automations process relevant messages, comments, participant identifiers and responses, including information about people who do not have Castclue accounts.
AI tools may send the prompts and relevant context needed for the selected feature to the configured AI provider. Do not submit confidential information or another person’s personal data unless authorised and necessary. Provider availability, processing locations and retention must be checked against the operator’s current vendor arrangements. Disconnect and data-deletion controls are explained on the Data Deletion page.
Recipients and security
Data may be processed by authorised staff and contracted hosting, payment, communications and AI providers to perform their functions, and disclosed where required by law or reasonably necessary to investigate abuse. Payment credentials are handled by the payment provider. Hosting location and cross-border processing depend on the operator’s actual providers; this policy does not promise India-only storage.
Session and security cookies support sign-in, request protection and preferences. Optional marketing or other non-essential processing requires appropriate separate choices where applicable. We use access controls, authentication safeguards and moderation, but no system is guaranteed completely secure.
Retention and your choices
We retain data for the purposes explained here and applicable legal, tax, dispute and security needs, rather than indefinitely for unrelated purposes. Account erasure and connected-account deletion follow the published deletion process; transaction records, legal acceptance evidence, backups or records subject to a justified legal hold may need separate retention. The operator must maintain and enforce a category-specific retention schedule.
Contact the grievance officer to request access, correction, erasure or withdrawal of an optional permission. We may request proportionate identity verification to protect another person’s information. We will explain applicable restrictions and available escalation routes. Withdrawal does not invalidate lawful earlier processing and does not waive statutory rights.
Acceptance records and children
We retain user ID, account role, policy version and exact policy snapshot, timestamp, a hash of the request IP and a limited user-agent string as evidence of agreement or acknowledgement. A Privacy Policy acknowledgement is not permission for unrelated marketing. The service is intended for adults aged 18 or older; report suspected child accounts through support.
Related policies and contact
- Terms of use (2026-09-v1)
- Creator terms (2026-09-v1)
- Brand and hiring terms (2026-09-v1)
- Privacy policy (2026-09-v1)
- Community and safety policy (2026-09-v1)
- Refunds and cancellations (2026-09-v1)
- Grievance and dispute process (2026-09-v1)
Current support and grievance contacts · Data deletion
Grievance contact at publication: Kshitij, support@castclue.com, C-126 Naraina Phase 1, New Delhi - 110028.