Refunds and cancellations

Version 2026-09-v1

Operator: Bugclue, C-126, Basement, Naraina Phase 1, New Delhi - 110028.

Your rights come first

This policy applies to Castclue services, not payments independently agreed between users. Nothing removes a mandatory refund, remedy, complaint or chargeback right under applicable law. Report an incorrect, duplicate, unauthorised or undelivered charge with its order reference; a provider delay is not by itself evidence that you owe another payment.

Coins and contact unlocks

Coins are generally non-transferable. Requests to refund unspent purchased Coins are reviewed against the purchase terms, delivery status and applicable rights; promotional Coins cannot be refunded as money. An unlock purchases contact access, not work or a response. Wrong, fake, duplicate or deleted contacts can be reported through the unlock/report process. The configured automatic-claim window and abuse-review limits are shown in the service; claims outside automatic limits still receive review and mandatory rights are not limited by that window.

Plans, subscriptions and renewal

Check the duration, benefits, total including applicable GST and any recurring-payment authorisation before buying. Where auto-renewal is enabled, use the subscription cancellation controls or support to stop future renewal in accordance with provider cut-offs. Cancellation does not automatically reverse a completed period. Requests involving non-delivery, billing error or statutory remedies are assessed separately. No retroactive price change rewrites an existing invoice.

Promote, AI and other benefits

Promotions and AI services do not guarantee leads, sales or error-free outputs. We review failed delivery, duplicate debits and material service defects against the stated benefit and applicable law. Unused benefits after a Castclue service discontinuation or account restriction are considered under applicable rights; balances are not automatically forfeited merely because a dispute was reported.

Processing and escalation

An approved Coin reversal is recorded in the wallet. A monetary refund is normally returned through the original payment method and depends on provider/bank processing. We will communicate the decision and relevant reference; applicable tax corrections follow the actual refund. If you disagree, use the grievance process or an available statutory remedy.

Related policies and contact

Current support and grievance contacts · Data deletion