Version 2026-09-v1
Operator: Bugclue, C-126, Basement, Naraina Phase 1, New Delhi - 110028.
How to contact us
Use the named grievance officer’s email and postal address on the Contact page. Include an order, account or profile reference, what happened, the remedy requested and relevant evidence. You do not need to create an account to raise a complaint. For privacy requests we may need proportionate verification; do not send passwords or verification codes.
Handling and escalation
We record and assess complaints, request necessary clarification and communicate a response or status. Applicable statutory acknowledgement, action and resolution deadlines take priority over internal targets; urgent safety, intimate-content and legally mandated removal matters require expedited handling. The operator must staff and monitor these channels and keep an audit trail.
If you dispute a platform decision, reply with the case reference and the grounds for review. You remain free to approach a competent court, consumer forum, regulator or other statutory complaint mechanism. Informal resolution is encouraged, not imposed as a waiver of rights.
Independent creator-brand disputes
Agree scope, payment and rights in writing before work starts. Castclue may investigate platform abuse and take account-level action, but does not guarantee mediation, recovery of user-to-user payments or performance of either party’s contract. We cooperate with valid lawful requests within our obligations.
Related policies and contact
- Terms of use (2026-09-v1)
- Creator terms (2026-09-v1)
- Brand and hiring terms (2026-09-v1)
- Privacy policy (2026-09-v1)
- Community and safety policy (2026-09-v1)
- Refunds and cancellations (2026-09-v1)
- Grievance and dispute process (2026-09-v1)
Current support and grievance contacts · Data deletion
Grievance contact at publication: Kshitij, support@castclue.com, C-126 Naraina Phase 1, New Delhi - 110028.